Because accidents happen—we’re here when they do.

✅ Protected**:**

• Accidental or intentional guest damage
• Damage to rental contents
• Smoke damage in non-smoking properties
• Unauthorized parties
• Damage caused by service animals
• Excessive cleaning costs
• Replacement of broken or ruined home accessories
• New towels and linens to replace excessively soiled ones

❌ Not Protected:

• Loss of income (e.g., if a guest can’t stay due to damage, host-imposed fees, etc.)
• Any pet damage, excluding service animals
• Authorized parties (if approved by the host, damages fall under the host’s responsibility)
• General wear & tear (things that naturally degrade over time like faded paint or worn carpets)
• Acts of nature (flooding, earthquakes, etc.)
• Cosmetic damage not affecting functionality
• Credit card chargebacks
• Routine maintenance issues not caused by guests (e.g., a clogged drain, HVAC failure, leaks not caused by guests)
• Liability claims (we cover property damage, but not personal injury liability)